What is the Process of Booking One of the Apartments?
Step-by-Step Payment Process
Deposit Payment Procedure at AC Caiani Apartments Florence
Step 1: Reservation Confirmation Upon confirming your reservation, you will receive a detailed booking confirmation email with all the essential information about your stay at AC Caiani Apartments Florence.
Step 2: Initial Deposit Payment To secure your booking, we kindly request an initial deposit payment of 50% of the total rent amount. This deposit ensures your reservation is confirmed and reserved just for you.
Step 3: Easy Payment You can make the deposit payment through a secure bank transfer using Wise. This method is safe and straightforward, providing you peace of mind.
Step 4: Immediate Receipt Once the payment is completed, you will receive an immediate receipt via email, confirming your deposit payment and reservation details.
Step 5: Final Steps The remaining balance and security deposit will be settled closer to your check-in date. We will be in touch to guide you through these final steps.
We truly appreciate your cooperation and look forward to welcoming you to AC Caiani Apartments Florence for an unforgettable stay!
Total Payment Procedure at AC Caiani Apartments Florence
Step 1: Reservation Confirmation Upon confirming your reservation, you will receive a comprehensive booking confirmation email with all the important details about your stay.
Step 2: Total Payment To secure your booking, we kindly request the total rent amount to be paid at the time of booking. This ensures your reservation is fully confirmed and reserved exclusively for you.
Step 3: Easy Payment You can make the total payment through a secure bank transfer using Wise. This method is safe, reliable, and efficient, giving you peace of mind.
Step 4: Immediate Receipt Upon completing the payment, you will receive an immediate receipt via email, confirming your payment and reservation details.
Step 5: Security Deposit A fully refundable security deposit of €4000 is required at least three weeks before check-in (€6000 if you have pets). This deposit helps ensure the property remains in excellent condition during your stay and will be refunded after check-out, provided there are no damages.
Step 6: Final Preparations As your check-in date approaches, we will reach out to finalize any remaining details and ensure a smooth arrival process.
We greatly appreciate your trust and cooperation. We are excited to host you at AC Caiani Apartments Florence and make your stay truly memorable!
How is the Booking Fee Calculated?
The booking fee is usually calculated as a variable amount, depending on the apartment and the length of your stay, ranging between 30% and 50% of the total rent amount. This fee covers:
- Guarantee of Quality: Assurance of the highest standard of quality for the published properties.
- Accurate Information: Verification of all information provided by the owner regarding each property.
- 24/7 Onsite Support: Round-the-clock assistance for any potential issues with the rental or use of the property.
- Secure Payment System: Provision of a secure and user-friendly payment system.
- Bed Linens and Towels: Provision of fresh bed linens and towels.
- Informative Check-In Service: Detailed information on the property’s use and tips for your stay in Florence.
Where do I get my Codice Fiscale?
No worries! If you do not have an Italian Tax Code (Codice Fiscale) for writing the contract, we can help! Just let us know, and we will request it for you at the Revenue Agency when registering the contract. We will only need your permission during the signing of the contract.
Is it possible to view an apartment prior to selecting it?
Absolutely! We would be delighted to arrange a showing for any apartment to ensure it meets your expectations.
Our Commitment to Cleanliness
Hygiene and cleanliness standards are paramount to us. Our cleaning suppliers follow the latest hygiene and cleaning directives to ensure all our apartments are spotless and welcoming for your stay.
In case I need to cancel a confirmed reservation, will I lose my downpayment/deposit?
If you must cancel your reservation, please refer to the rate you selected at the time of your booking and the Cancellation Policy. Changes to arrival and departure dates are always accepted if the property is still available on the new dates. No additional fees (aside from any difference in nightly rates) will be applied if the changes are communicated within the cancellation deadline.
For Bookings of 10 Months or Longer:
The rent for at least three months is non-refundable in case of cancellation at any time after confirmation, and a deposit of three months is required. Generally, a three to six-month notice is required when terminating a contract/lease early.
If I need to terminate my contract/lease early, how much notice is required to avoid penalties?
For bookings up to 90 days, please refer to our Cancellation Policy in case of early departure. For bookings longer than 91 days, the terms of the Italian contract signed at check-in will apply, with a notice period ranging from 3 to 6 months.
What is a “Starting from” Price?
A starting price is based on low season or long-term rental rates. Please insert your dates in the search page and run a simulation for an up-to-date price for your period of stay.
Are the Listed Rental Prices Negotiable or Final? Is it Possible to Get a Discount?
The online prices are constantly reviewed by our revenue manager, and the price you see online or the price provided by our sales team is the final price. However, for some specific apartments, depending on the length of stay and the time of year, we may have some flexibility. The final word will always be given by our sales team. Feel free to send us an inquiry if you have a specific offer.
Are Bills Included in My Rental? Why Do the Daily Prices Differ?
Our calculation for the daily prices varies from apartment to apartment. When you rent for a short term (30 to 90 nights), the daily price includes your usage of utilities (gas, water, electricity, elevator, etc.). However, for stays of 91 or more nights, utility bills are charged separately. Additionally, the longer your stay, the lower the rental daily cost:
How Much Will I Spend on Utilities During My Stay?
The cost of utilities will depend on the duration of your stay, the number of guests, the size of the apartment, the weather, and how efficiently you manage these expenses (water, gas, and electricity). The owner will determine a flat rate that includes all expenses, and this will be specified in the contract, ensuring clarity and transparency.
Will I Be Charged Any Additional Costs Apart from the Rent?
The rental price quoted upfront is the price you pay. For stays up to 90 nights, all rental prices shown online or given by our sales team include the usage of utilities. For stays of 91 nights or longer, utilities (electricity, water, or gas) are charged separately unless otherwise agreed. Remember that the security deposit will be taken before check-in and refunded at check-out, barring any damages to the property. Extra services can be requested at an additional cost. For reservations over 91 nights, ordinary maintenance is the responsibility of the guest. This includes replacing consumables, cleaning showers and drains, and similar issues. We can assist with coordinating maintenance interventions and refer you to third-party specialized tradespeople (plumbers, electricians, etc.).
What is the Security Deposit? How Do I Pay It? Is It Refundable?
A fully refundable security deposit is required at least three weeks before check-in. This deposit will be returned after check-out, provided the property is left in good condition without any damage. The owner has the right to retain the deposit in case of property damage, missing items, or failure to comply with the contract terms. If the cost of the damage exceeds the deposit amount, additional compensation may be sought from the client.
If Something in the Apartment Breaks During My Stay, Due to My Fault, What Happens?
If anything in the rental apartment is damaged or broken during your stay, you would be responsible for replacements and/or repairs, which would normally come out of your security deposit. This refers more to furniture and appliances (valuable items). If you break a water glass or a plate, we won’t charge you, but please inform us at check-out so we can replace it in time for upcoming guests.
Smoking
Smoking is never allowed inside our apartments.
Can I Move the Furniture in My Apartment?
Guests are responsible for the furniture. Furniture provided with the apartment may not be moved or removed from any room, other apartments, or common areas without written authorization from AC Caiani Apartments Florence. Guests are charged for the replacement of any furniture that is moved, removed, or damaged. AC Caiani Apartments Florence will charge guests for the removal of any furniture left in a room, apartment, or common area at the end of the rental. Damages (e.g., to the floor) due to furniture moving will be charged. If any furniture is damaged, guests should report it within 48 hours to AC Caiani Apartments Florence.
When I Arrive in Florence, How and Where Can I Collect My Keys?
To ensure a smooth arrival, we will coordinate a meeting time based on your anticipated arrival. Given the unpredictability of flight and travel schedules, we’ll provide you with a contact number to call or WhatsApp (+39 3892913068) upon your arrival in Florence. When you arrive at Florence Airport or the main railway station of S. Maria Novella, please reach out to us.
Alessandro will personally meet you outside the apartment building to welcome you. He will show you the apartment, explain everything about it, and assist with registering your passports and signing the contract. Afterward, if you wish, he can give you a brief tour of the area around Piazza Pitti and the Ponte Vecchio, offering recommendations for restaurants, wine bars, cafes, and enotecas. Alternatively, you can relax and make yourself at home with a coffee or a glass of wine on the balcony. You can also arrange a tour of the area with Alessandro or his wife Shiho on a later day.
Can We Check In/Out Early in the Morning or Late at Night?
We are flexible and can usually meet you at the apartment at your convenience! The standard check-in time is after 3 pm on your arrival date, and the standard check-out time is 10:30 am. Early check-in and late check-out can be arranged in advance, subject to availability.
Can We Store Our Luggage with You Before Check-In or After Check-Out?
Yes, you are welcome to store your luggage with us! This can be arranged in advance, subject to availability.
Can You Provide Any Documentation That I Can Use for My VISA?
Once your reservation is confirmed, we can send you the rental confirmation contract (in English). This document can be used to apply for your visa.
We Are Traveling with Children. Can You Provide a Stroller, High Chair, and/or Other Specific Items?
Absolutely. We strive to make our youngest guests feel comfortable. Please inform us of your needs well in advance during booking. An extra fee, payable in cash at check-in, will apply based on the required equipment.
Will I Need to Pack My Own Hairdryer and/or Clothing Iron, and Will These Work in Italy?
Most of our rental apartments include an iron, ironing board, and hairdryer. Double-check with us to ensure these items are included and ready for your arrival. For non-European appliances, you will need European AC adapters for 220-volt current. You can purchase these adapters before your arrival at stores like Best Buy, Radio Shack, or major airports. They are also available at local shops and supermarkets in Italy.
Are Your Rental Apartments Centrally Located and/or Close to Public Transportation?
Yes, most of our apartments are located in central Florence (centro storico) and within walking distance of major attractions and sites. A few apartments may require a short bus ride to the center, but public transportation is easily accessible, and we are happy to assist with any travel-related needs.
Are the Neighborhoods Around My Apartment Safe?
Yes, Florence is generally a very safe city, and our rental properties are located in some of the safest neighborhoods. You should feel comfortable walking around at night without any concerns.
Electricity and Heating
All homes in Italy have a power limit of 3 KW. Using too many electric appliances simultaneously can cause a power outage (we’ll show you what to do in this case at check-in). Italian regulations state that heating in private homes can only be switched on for a specific period each year and for a certain number of hours each day. We will provide you with the important information, as homeowners face penalties for exceeding these regulations.
Are All Apartments Strictly Tourist Apartments, or Is It Possible to Obtain Long-Term Contracts?
This varies based on the apartment. Some of our apartments are available for residency. Please ask one of our representatives if you are interested in a long-term contract.
Is it safe to make my payments online with AC Caiani Apartments Florence?
Why Bank Transfers with Wise Are Safe and Trustworthy:
We prioritize your security and peace of mind. When you make a payment through Wise, your funds are transferred directly to the owner’s verified bank account. This method ensures transparency and accountability, as you will receive an immediate receipt via email upon completion of the transfer.
Unlike OTAs or SRLs, where responsibility can be limited, dealing directly with the property owner provides a higher level of personal assurance. AC Caiani Apartments Florence by Alessandro Caiani is a well-known establishment with an excellent reputation, earned through years of dedicated service. Rest assured, the owner will not manage your credit card details or other sensitive data personally; the bank handles all payment processing securely. This direct approach not only enhances trust but also minimizes any intermediary risks, giving you confidence in the safety and reliability of your payment.
What if I Don’t Like the Furniture in the Apartment and Want to Buy a New Piece?
If you’d like to buy a new piece of furniture for the apartment, please consult us first. While you’re welcome to personalize your space, we can’t guarantee storage for replaced furniture, and additional fees may apply. Please note that no refund will be given for any improvements made to the apartment by the tenant.
What is the City Tax?
For stays longer than 30 days, you do not need to pay the tourist tax. Instead, a registration fee of 2% of the rent, along with stamps and other charges, will be paid by the owner when registering the contract. These charges are included in the total amount you pay and will be specified in the contract.
What About Extra Services Like a Hotel?
Please note that our rental properties are not hotels, agriturismos, B&Bs, or similar accommodations. By law, we cannot provide extra services such as reception, concierge, security, receiving mail, provision of meals and drinks, cleaning and change of linen during your stay, or amenity kits with soaps and toilet paper. We will provide a welcome kit upon your arrival with essential items, but it will be your responsibility to replenish these supplies during your stay.
What Should I Do If Something Breaks During My Stay and I Require a Maintenance Call?
Don’t worry! If you need assistance, please call or email us with a description of the situation, preferably with a photo attached. We will open a maintenance ticket with our team. You don’t need to worry about staying at home; our staff knows the apartments well and will address any issues between 10:30 and 19:00. Please note that ordinary maintenance calls are the responsibility of long-term guests and may result in an invoice.
Have additional questions? Need additional feedback?
If you still have any questions or need more details, feel free to email us at Contact us . We’ll get back to you as soon as we can!