Cancellation Policy

Outlined below is our cancellation policy, which applies to most cases. However, we recommend contacting Alessandro for further information. As you can see, our cancellation policy is designed to avoid requesting payments before they are necessary for the proper processing of reservations. This approach safeguards both your interests and ours. The goal is to prevent unnecessary money transfers and additional unwanted costs. By deferring payments over time, we can ensure a refund policy that minimizes the need for money transfers.

Cancellation Policy

Refundable Conditions

  • Full Refund:
    • If you cancel your reservation 90 days or more before the check-in date, you will receive a full refund of the amount paid.
  • Partial Refund:
    • If you cancel your reservation between 89 and 60 days before the check-in date, you will receive a 75% refund of the total amount due.
    • If you cancel your reservation between 59 and 30 days before the check-in date, you will receive a 50% refund of the total amount due.
  • Security Deposit:
    • A fully refundable security deposit of €4000 is required at least three weeks before check-in (€6000 if you have pets). This deposit will be returned after check-out, provided the property is left in good condition without any damage.

Non-Refundable Conditions

  • No Refund:
    • If you cancel your reservation less than 30 days before the check-in date, no refund will be provided.
  • Deposit Payment:
    • The deposit payment becomes 100% non-refundable three weeks before check-in (21 days).
  • Total Payment:
    • The total payment becomes 100% non-refundable 30 days before check-in.
  • Initial Payment:
    • For stays between 30 to 60 nights, the initial 50% payment is non-refundable.
  • Stays Over 60 Nights:
    • If cancellation is notified 90 days or more before check-in, you will receive a full refund of the amount paid.
    • If cancellation is notified between 89 and 60 days before check-in, 25% of the total amount due is non-refundable. This means you will receive a 75% refund of the total amount due.
    • If cancellation is notified between 59 and 30 days before check-in, 50% of the total amount due is non-refundable. This means you will receive a 50% refund of the total amount due.
    • If cancellation is notified less than 30 days before check-in, 100% of the total amount due is non-refundable.